Last updated: 2026-09-07
This Privacy Policy explains how LiveJix ("we", "the Platform") processes, stores and protects your personal data through our website and mobile application. We process your data in line with applicable law, including the GDPR where applicable and Turkey's KVKK (Law No. 6698).
Data we process
- Account data: Username, email and linked platform (Kick/Google) identifiers.
- Usage data: Session logs, device/browser information, IP address and technical data such as page views.
- Content data: Settings and preferences you create while using Platform tools.
- Notification data: Your push notification preferences in the mobile app.
- Contact and support data: Messages you send through the feedback form and the page/browser details attached automatically.
Purposes of processing
- Account creation, authentication and session management.
- Delivering the service, running creator tools and providing support.
- Security, prevention of abuse and compliance with legal obligations.
- Aggregated and anonymized analytics to improve the service.
Legal basis
We process your data based on performance of a contract, legitimate interest, legal obligation and, where required, your explicit consent.
Mobile app specifics
- On-device processing: Some features such as speech-to-text (STT) run on your device where possible; your audio is not sent to our servers for this processing.
- Permissions: The app requests only the permissions needed for the feature you use (e.g. microphone, notifications). You can revoke permissions anytime in device settings.
- Push notifications: A device notification token may be processed to send notifications; you can turn notifications off.
- App stores: When you obtain the app via Google Play / App Store, the respective store applies its own terms and privacy practices.
Contact and feedback requests
The "Contact & Feedback" form in the Platform footer is available to signed-in users only. When a message is submitted, the following data is processed:
- Message content: The text you write.
- Account details: Your user id, name and email address (not asked again in the form; taken from your session).
- Page and environment details: Page address and title at the time of submission, referring address, browser/operating system information, language preference, screen and window size, device pixel ratio, time zone, selected theme, connection type, IP address and submission time.
Purpose: To answer your request, reproduce and fix the issue you reported in the correct environment, and improve service quality. Legal basis: Performance of the contract for providing the service and our legitimate interest in running support processes. This data is not used for marketing or profiling and is not sold to third parties.
Access and retention: Messages and the attached technical details are visible only to authorized administrator accounts; they are kept for a reasonable period after your request is closed and then deleted. You may request deletion of a message you sent.
Data sharing
We do not sell your personal data. It is shared only with infrastructure providers needed to deliver the service, the platforms you connect (Kick/Google), and competent authorities where legally required.
Retention
We keep your data for as long as needed for the processing purposes and any statutory retention obligations, after which it is deleted or anonymized.
Your rights
Under applicable law you have the right to access, rectify, erase, restrict and object to the processing of your data. To delete your account and associated data, you can submit a request from the app/account settings or contact us.
Security
We apply reasonable technical and organizational measures to protect your data against unauthorized access.
Changes and contact
When we update this policy we publish the current version on this page. For questions, please contact us.
YouTube API Services and Google data
LiveJix uses YouTube API Services to provide its YouTube live-streaming tools. When you connect your Google Account, LiveJix may access and process, depending on the permissions you grant, your YouTube channel identifier and basic channel information; live broadcast and stream information; video metadata such as title, description, category and thumbnail; live chat messages; and moderation actions.
We use this data only to provide features you request, including creating and managing broadcasts, displaying live chat, posting messages, moderation, viewer engagement and quiz announcements. YouTube API data is not used for advertising targeting, is not sold, and is not shared with third parties except infrastructure providers necessary to deliver the service or where legally required.
Google authorization tokens and required YouTube API data are retained only for as long as needed to operate the features and maintain your connection. You can disconnect YouTube from the Connections section of your LiveJix profile or revoke LiveJix access in your Google security settings. After revoking access, you may request deletion of related authorized YouTube data through your account settings or the contact form; the relevant data will be deleted within 7 calendar days.
For information about Google's data practices, review the Google Privacy Policy. Your use of YouTube features in LiveJix is also subject to the YouTube Terms of Service and the YouTube API Services Terms of Service.