Digital Application Era in Aviation: 30,750 Requests Received

Passenger Rights Secured Through Digitalization Minister of Transport and Infrastructure Abdulkadir Uraloğlu shared updated data regarding the digital passenger rights application system implemented by the Directorate General of Civil Aviation (SHGM).
Uraloğlu stated that 30,750 applications have been processed through the system since March 2025, with 24,150 of these requests successfully finalized in the digital environment.
Application Processes and Transparency With the new system, passengers can submit their applications by uploading information and documents related to their flights via the Civil Aviation Information Management System (KDM-ERP).
Providing information about the application, which allows for online tracking of processes, Uraloğlu noted that applications are transmitted directly to the relevant airline operator electronically.
Uraloğlu noted that operators are given a 30-day period to evaluate and respond to applications.
"With this application, we aim to resolve disputes in a short time by ensuring that applications are primarily evaluated by the operators providing the service," he said.
Highlighting the transparency provided by the digital infrastructure, the Minister stated that receiving applications in a standard format strengthens unity and consistency in the evaluation processes.
Institutional Efficiency and Satisfaction It was emphasized that the system's central management capacity has accelerated statistical analysis and policy development processes.
Minister Uraloğlu stated that digitalization efforts increase both passenger satisfaction and institutional efficiency, noting that the system continues to operate in accordance with regulations.
It was recorded that the electronic application infrastructure will continue to facilitate the process for passengers seeking their rights in the coming period.